Voluntary & Supplemental Benefits
Voluntary benefits, sometimes called supplemental insurance or employee-paid benefits, are offered by the employer through the workplace where employees can choose to buy them in addition to the core employee benefits they may get as part of a benefits package. Voluntary benefits may be used for things other insurance may not cover, out-of-pocket expenses and household bills. Please note: Voluntary benefits can only be elected during Open Enrollment, New Hire Enrollment and for Qualifying Events.
AFLAC
AFLAC APPLICATION - MUST BE SENT TO CHARLIE FRANKEL (contact information below)
AFLAC Claims & Customer Service Information
Customer Service Phone: (800) 433-3036
Customer Service E-mail: cscmail@aflac.com
File a claim online: https://www.aflacgroupinsurance.com/customer-service/file-a-claim.aspx
AFLAC FREQUENTLY ASKED QUESTIONS
Question: Where do I login to see my products for Aflac?
Answer: There is NO Aflac website available for individuals to log onto and browse their products/account. Product summaries and certificates are hosted on the County’s Intranet, SCENE
Question: Where do I file my clams for Aflac?
Answer: AflacGroupInsurance.com
Customer Service
File a Claim. You will need your Certificate number.
If you cannot locate your Certificate Number, please email Charlie.Frankel@NFP.com
Question: If I have questions on my claim I filed, where should I go?
Answer: Please call Aflac directly at 800.433.3036 or email Charlie.Frankel@NFP.com
Question: How do I cancel my Aflac elections?
Answer: Please email Charlie.Frankel@NFP.com for all cancellations. This allows for documentation and removal of payroll deduction as soon as possible.
- Aflac Accidental Injury Policy Certificate (PDF, 1.7 M)
- Aflac Accidental Injury Summary (PDF, 511.0 K)
- Aflac Critical Illness Policy Certificate (PDF, 1.6 M)
- Aflac Critical Illness Summary (PDF, 558.1 K)
- Aflac Hospital Indemnity Policy Certificate (PDF, 904.3 K)
- Aflac Hospital Indemnity Summary (PDF, 656.3 K)
- Aflac Rate Sheet (PDF, 604.0 K)
Trustmark
TRUSTMARK APPLICATION - MUST BE SENT TO CHARLIE FRANKEL AT Charlie.Frankel@NFP.com
TRUSTMARK FREQUENTLY ASKED QUESTIONS
Question: Where do I file my clams for Trustmark?
Answer: Trustmarkbenefits.com/Claims or by phone at (877) 201-9373.
Question: How do I cancel my Trustmark election?
Answer: All cancellations must be sent Trustmark via e-mail (CustomerCare@trustmarkbenefits.com) or phone at (800) 918-8877
© 2023 County of Summit Executive Shapiro, Div. of Employee Benefits.
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