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Virgin Pulse is transforming into Personify Health..."Because health is personal." Visit the Wellness Platform page to learn more about Personify Health.; The SummitFit North and South Fitness Facilities are open to County of Summit Employees. Please visit the Health & Wellness page for more information.

    Voluntary & Supplemental Benefits

    Voluntary benefits, sometimes called supplemental insurance or employee-paid benefits, are offered by the employer through the workplace where employees can choose to buy them in addition to the core employee benefits they may get as part of a benefits package.  Voluntary benefits may be used for things other insurance may not cover, out-of-pocket expenses and household bills. Please note: Voluntary benefits can only be elected during Open Enrollment, New Hire Enrollment and for Qualifying Events.

    Effective July 1, 2024, Accident, Critical Illness and Hospital Indemnity plans will be transferred to Voya. Claims that occurred before June 30, 2024, must be sent to Aflac.


    Accident, Critical Illness & Hospital Indemnity plans

    Voya Customer Service:

    Contact Voya or Charlie.Frankel@NFP if you are unable to get necessary information from Voya.

    Customer Service Phone: (877) 236-7564

    Where do I login to see my products for Voya?

    Answer: There is not a Voya website available for individuals to log onto and manage products. Product summaries and certificates are hosted on the Employee resource center built by Voya and located here:  EBRC - County of Summit (

    Where do I file my clams for Voya?

    Answer: FILE A CLAIM

    To file a Claim you will need the Group number: 745154

    If I have questions on my claim I filed, where should I go?

    Answer: Voya has a claim tracking center located at this link: Claims Center | Voya Financial. Please email Charlie Frankel directly at, if you are unable to get necessary information from Voya. 

    How do I cancel my Voya elections?

    Answer: Please email for all cancellations. This allows for documentation and removal of payroll deduction as soon as possible.


    Aflac only - Accident, Critical Illness and Hospital Indemnity claims prior to June 30, 2024.

    Aflac Claims & Customer Service Information

    Customer Service Phone: (800) 433-3036

    Customer Service E-mail:

    File a claim online:, you will need your Certificate Number to file your claim. If you cannot locate your Certificate Number, contact


    Short Term Disability & Universal Life (with or without Long Term Care)


    Where do I file my clams for Trustmark?

    Answer: or by phone at (877) 201-9373.

    How do I cancel my Trustmark election?

    Answer: All cancellations must be sent Trustmark via e-mail ( or phone at (800) 918-8877


    Pet Health

    © 2023 County of Summit Executive Shapiro, Div. of Employee Benefits.

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