Voluntary & Supplemental Benefits
Voluntary benefits, sometimes called supplemental insurance or employee-paid benefits, are offered by the employer through the workplace where employees can choose to buy them in addition to the core employee benefits they may get as part of a benefits package. Voluntary benefits may be used for things other insurance may not cover, out-of-pocket expenses and household bills. Please note: Voluntary benefits can only be elected during Open Enrollment, New Hire Enrollment and for Qualifying Events.
Voya
Accident, Critical Illness & Hospital Indemnity, Short Term Disability, and Lifetime Life (with a Long Term Care feature) Insurance Plans
Voya Customer Service:
Contact Voya or Charlie.Frankel@NFP.com if you are unable to get necessary information from Voya.
Customer Service Phone: (877) 236-7564
Where do I login to see my products for Voya?
Answer: There is not a Voya website available for individuals to log onto and manage products. Product summaries and certificates are hosted on the Employee resource center built by Voya and located here: EBRC - County of Summit (voya.com)
Where do I file my clams for Voya?
Answer: FILE A CLAIM
To file a Claim you will need the Group number: 745154
If I have questions on my claim I filed, where should I go?
Answer: Voya has a claim tracking center located at this link: Claims Center | Voya Financial. Please email Charlie Frankel directly at Charlie.Frankel@NFP.com, if you are unable to get necessary information from Voya.
How do I cancel my Voya elections?
Answer: Please email Charlie.Frankel@NFP.com for all cancellations. This allows for documentation and removal of payroll deduction as soon as possible.
Trustmark
Trustmark Short Term Disability & Universal Life claims prior to December 31, 2025.
Trustmark Claims and Customer Service Information
Customer Service Phone: (877) 201-9373
Customer Service E-mail: customercare@trustmarkbenefits.com
File a claim online: https://trustmarkbenefits.com/claims
© 2023 County of Summit Executive Shapiro, Div. of Employee Benefits.
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