Voluntary & Supplemental Benefits
Voluntary benefits, sometimes called supplemental insurance or employee-paid benefits, are offered by the employer through the workplace where employees can choose to buy them in addition to the core employee benefits they may get as part of a benefits package. Voluntary benefits may be used for things other insurance may not cover, out-of-pocket expenses and household bills. Please note: Voluntary benefits can only be elected during Open Enrollment, New Hire Enrollment and for Qualifying Events.
Effective July 1, 2024, Accident, Critical Illness and Hospital Indemnity plans will be transferred to Voya. Claims that occurred before June 30, 2024, must be sent to Aflac.
Voya
Accident, Critical Illness & Hospital Indemnity plans
Voya Customer Service:
Contact Voya or Charlie.Frankel@NFP if you are unable to get necessary information from Voya.
Customer Service Phone: (877) 236-7564
Where do I login to see my products for Voya?
Answer: There is not a Voya website available for individuals to log onto and manage products. Product summaries and certificates are hosted on the Employee resource center built by Voya and located here: EBRC - County of Summit (voya.com)
Where do I file my clams for Voya?
Answer: FILE A CLAIM
To file a Claim you will need the Group number: 745154
If I have questions on my claim I filed, where should I go?
Answer: Voya has a claim tracking center located at this link: Claims Center | Voya Financial. Please email Charlie Frankel directly at Charlie.Frankel@NFP.com, if you are unable to get necessary information from Voya.
How do I cancel my Voya elections?
Answer: Please email Charlie.Frankel@NFP.com for all cancellations. This allows for documentation and removal of payroll deduction as soon as possible.
Aflac
Aflac only - Accident, Critical Illness and Hospital Indemnity claims prior to June 30, 2024.
Aflac Claims & Customer Service Information
Customer Service Phone: (800) 433-3036
Customer Service E-mail: cscmail@aflac.com
File a claim online: https://www.aflacgroupinsurance.com/customer-service/file-a-claim.aspx, you will need your Certificate Number to file your claim. If you cannot locate your Certificate Number, contact Charlie.Frankel@NFP.com.
Trustmark
Short Term Disability & Universal Life (with or without Long Term Care)
*TRUSTMARK APPLICATIONS MUST BE SENT TO CHARLIE FRANKEL AT Charlie.Frankel@NFP.com
Where do I file my clams for Trustmark?
Answer: Trustmarkbenefits.com/Claims or by phone at (877) 201-9373.
How do I cancel my Trustmark election?
Answer: All cancellations must be sent Trustmark via e-mail (CustomerCare@trustmarkbenefits.com) or phone at (800) 918-8877
© 2023 County of Summit Executive Shapiro, Div. of Employee Benefits.
Accessing our website tells us you agree to our use of cookies. However, you can change your cookie settings at any time.
Privacy Policy