Voluntary & Supplemental Benefits
Voluntary benefits, sometimes called supplemental insurance or employee-paid benefits, are offered by the employer through the workplace where employees can choose to buy them in addition to the core employee benefits they may get as part of a benefits package. Voluntary benefits may be used for things other insurance may not cover, out-of-pocket expenses and household bills. Please note: Voluntary benefits can only be elected during Open Enrollment, New Hire Enrollment and for Qualifying Events.
Voya
Accident, Critical Illness & Hospital Indemnity plans
Voya Customer Service:
Contact Voya or Charlie.Frankel@NFP if you are unable to get necessary information from Voya.
Customer Service Phone: (877) 236-7564
Where do I login to see my products for Voya?
Answer: There is not a Voya website available for individuals to log onto and manage products. Product summaries and certificates are hosted on the Employee resource center built by Voya and located here: EBRC - County of Summit (voya.com)
Where do I file my clams for Voya?
Answer: FILE A CLAIM
To file a Claim you will need the Group number: 745154
If I have questions on my claim I filed, where should I go?
Answer: Voya has a claim tracking center located at this link: Claims Center | Voya Financial. Please email Charlie Frankel directly at Charlie.Frankel@NFP.com, if you are unable to get necessary information from Voya.
How do I cancel my Voya elections?
Answer: Please email Charlie.Frankel@NFP.com for all cancellations. This allows for documentation and removal of payroll deduction as soon as possible.
Aflac
Aflac only - Accident, Critical Illness and Hospital Indemnity claims prior to June 30, 2024.
Aflac Claims & Customer Service Information
Customer Service Phone: (800) 433-3036
Customer Service E-mail: cscmail@aflac.com
File a claim online: https://www.aflacgroupinsurance.com/customer-service/file-a-claim.aspx, you will need your Certificate Number to file your claim. If you cannot locate your Certificate Number, contact Charlie.Frankel@NFP.com.
Trustmark
Short Term Disability & Universal Life (with or without Long Term Care)
*TRUSTMARK APPLICATIONS MUST BE SENT TO CHARLIE FRANKEL AT Charlie.Frankel@NFP.com
Where do I file my clams for Trustmark?
Answer: Trustmarkbenefits.com/Claims or by phone at (877) 201-9373.
How do I cancel my Trustmark election?
Answer: All cancellations must be sent Trustmark via e-mail (CustomerCare@trustmarkbenefits.com) or phone at (800) 918-8877
CyberScout
Identity Theft Protection
© 2023 County of Summit Executive Shapiro, Div. of Employee Benefits.
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